FAQs

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What materials are the underwear made of?

Our couples' underwear sets are crafted from a high-quality fabric blend: 80% cotton, with the remaining materials including spandex and other fibers. This combination ensures they are soft, breathable, and provide excellent stretch for a perfect fit and ultimate comfort.

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How long does it take to produce my order?

We custom-print each set to order, and production typically takes up to 3 business days. Once your order is printed, it’s shipped out promptly.

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How long does shipping take?

Shipping usually takes up to 3 business days within the processing window. Delivery time depends on the carrier and your location, with most orders arriving within 2 weeks. Please note that shipping times may vary slightly during holidays or peak seasons.

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Can I return or exchange the set if it doesn’t fit?

For hygiene reasons, we do not accept returns or exchanges on underwear products. We recommend carefully checking our size chart before placing your order to ensure the perfect fit.

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How do I choose the right size?

We provide a detailed size chart on each product page to help you select the right fit. If you're between sizes or have specific questions, feel free to contact our customer support team for assistance.

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How do I take care of the underwear?

To keep your set looking great:

  • Machine wash on a gentle cycle with cold water.
  • Use a mild detergent to protect the fabric and prints.
  • Air dry or tumble dry on low heat.
    Avoid bleach or high heat to ensure the longevity of the prints.
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Do you ship internationally?

Yes, we ship worldwide! Shipping costs and times may vary depending on your location. Be sure to review the shipping information at checkout for more details.

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How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link. Simply click the link to view the status of your package. If you have any issues, feel free to contact us at support@yourloveid.com

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Can I get a refund if I change my mind after ordering?

We do not issue refunds 48 hours after the order is placed, as production begins promptly to create your custom-printed items. If you need to request a refund, please contact us within 48 hours of placing your order.

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What if I have additional questions or concerns?

Our customer support team is here to help! Feel free to reach out at support@yourloveid.com for any inquiries about your order, products, or shipping.